Ctrl Xpenses support

Last updated: October 18, 2026

Help with using the app, protecting your data and resolving Pro purchases.

Do I need an account or a bank connection?

No. Ctrl Xpenses works without an account or a bank connection. You can enter transactions manually, type a description in chat, or use optional on-device voice input, receipt recognition and supported import formats. Review the detected fields before saving. Your transactions, budgets, accounts, cards, goals and investments remain in your device’s local storage.

How do I back up or move my data to another device?

Open Settings and export a backup before switching or resetting your device or deleting the app. Save the file somewhere you control. On the new device, use the backup import or restore option. StockyShop does not keep a copy and cannot recover data that was not backed up.

How do I restore Ctrl Xpenses Pro?

Use Restore purchases on the Pro screen or in Settings with the same Apple App Store or Google Play account used to purchase. Do not buy again while restoration is in progress. If it does not appear, include your platform, app version and purchased product when contacting support; do not send card numbers.

Receipts, camera and notifications

Camera and photo access are requested only when you choose to attach or scan a receipt. Notifications are optional and used for reminders you configure. You can change both permissions in system Settings.

Voice input and language availability

Voice input requires microphone and speech-recognition permissions and native on-device recognition support for your language. Availability varies by device and system; a translated app interface does not guarantee a voice or OCR model for every language. If recognition is unavailable, continue typing in chat or entering the fields manually. Change permissions in system Settings.

Split an expense between categories

In an expense’s category picker, choose Split and select the categories. Tap each row’s amount to open the calculator and assign it. The amounts must add up to the total. To edit the split, tap the transaction’s category again; you can also add another category there.

Record a refund or reversal

Keep the original transaction type and category and enter an amount with the opposite sign in the calculator. The sign is preserved when returning to the transaction and saving it. Check the type, category and amount before confirming; for a split, check each category’s amount too.

Apply all pending installments

When editing an installment, the ALL button lets you review and apply the pending amount. On confirmation, all pending installments, including the current one, are combined into a single record for the remaining amount and posted today. Previously applied installments are retained. This changes your records: it does not make a bank payment.

Delete data or use privacy options

See Privacy and deletion options for steps to delete local information and request help with technical or purchase data processed by providers.

Contact

Email [email protected] and include:

• iOS or Android and operating system version.
• Ctrl Xpenses version.
• Steps to reproduce the problem and the expected result.
• A screenshot without balances, account details or sensitive financial data, if helpful.

Do not send passwords, full card numbers, bank receipts or the backup file.